For Participants

Registering For An Event

• I haven't received a confirmation slip.
• Nothing happens when I click the "Continue" button.
• I didn't create an account on Race.my but the site says I'm already registered.
• How can I register for multiple races with the same email?

After Registration

• I made a mistake during my registration. How can I update my details?
• Can I change my race category?
• Can I transfer my registration?
• Can I get a refund?

Payments

• What methods of payment do you accept?
• Do you accept credit cards?
• Why does my payment keep failing?
• What is a 3-D Secure payment?

My Account

• I can't remember my password. What should I do?